Turn Your Coaching Skill into a PREMIUM Fitness Product

assessment, coaches, people, deliver, blueprint, premium, feel, process, hand, talked, client, important, white glove, product, fitness, favorite, apple, sell, fast, charge

Tyler 00:00

Welcome back, everybody, this is continuation, part three of three for our how to make assessments kick ass in your gym, I suppose what we're calling it, we're making up titles as we go here. We've, we've touched on these last couple episodes about why you should do assessments, how you can change selling out, or how you can change the way you communicate in order to sell them. This third step that we're going to use is really about how to make sure that when we get good opportunities out of this, and to that the actual assessment itself becomes a very premium product. And this, the whole experience should be a, I really like a white glove vibe for my assessment. So we've got worth, what we're going to go through here today is how to actually get your assessment turned around and delivered to your customers with opportunities and options and choices for them about how they should go forward. And being able to get that turned around quickly, and why.



John Fairbanks 01:00

And you have to have a system, you have to have something that's in place, because everything goes great when you're doing one or two of these things. And they're every once in a while. But the goal here is not to have these things be every once in a while. And so we all know what it's like when we kind of just early on early stages are kind of piecemeal and stuff together, maybe you got some duct tape and can do attitude, you can get a lot done. But as soon as that stress just elevates just above that, the wheels can come off almost instantly. So you have to have some type of a process, some type of a system that allows you to be able no matter how you do this, to make sure you consistently deliver exactly what you said tire, which is, if you want to have a white glove treatment, that's not going to be by accident. So you have to put some steps in place so that that can be very consistent over time. Yeah. So we're gonna go through



Tyler 01:55

our kind of little four part framework here for what we use on how to make sure your assessments get delivered in a professional and fast and efficient way. We call it ABCD. This is gonna flow really easy as my first list of my four favorite letters of the alphabet. So once I never get wrong, and when we go through first, with access, it's easy. That's the assessment. That's the thing you all know, we've all kind of been down this road before in our previous two episodes, if you haven't heard these go back. But this should include all the other steps we talked about, meet them where they are assessed. But the actual assessment itself, that's a given, we've already covered this, how you do that, how you should be delivering that, that's on you. This is that as your tool, here in this part of it. The second part is the blueprint, which is equally as important by John.



John Fairbanks 02:41

Yeah, and this is the piece that you and I really kind of draw our line in the sand to where we stop making just however you do your assessments, however you bring someone and be able to do that process. Don't have that stay. It's just a verbal meeting that you have with somebody to where maybe you like to do some magic or some wizardry type shit where all of a sudden somebody feels like, oh, man, they know lots of things. And obviously like this is how I am or whatever it is, but then they walk away. It stays really nebulous, they walk away with a lot of things to be able to do that are tangible. And you and I are all about the tangibles. So that's why we've made such a big deal. We've now dedicated three episodes to this entire process. So even though we've talked about the blueprint, it's you need to make sure you have some tangible, real life in real 3d dimensional space, something that you're handing to someone that can make sure that they remember all the value that you just provided for them.



Tyler 03:42

Yeah, yeah. And using the blueprint is extremely important here. And that's why there's a second part to the blueprint and that we really do need this to be repeatable. It needs to be consistent across your business, if you're just a solo guy that is sure. But it does give you something to lean on to make sure you're delivering a consistent experience every time, which is super, super, super important in the grand scheme of things. So having this blueprint, which is something we already kind of beat up in the previous episodes, is the key to making this be the actual thing where we're measuring the things we need to measure that your client feels heard, and that they feel like they get something in their hands. So we move on to see this is an extremely important part. And this is cleaning up that document. And so when we go through the assessments and you're operating off the blueprint as a coach, the reason we like the blueprint is it saves you time as well, right? The Blueprint makes it easier to understand exactly what you should be doing next and what you can be doing. It makes it easy to document the information and puts it all in one, one safe, easy to access place. But as coaches we talk like coaches, we think like coaches and a lot of us right like five year olds included. And so anything that I'm writing down and then handing off to if I hand that directly to a client, it's a nightmare. On professionalism, and also like, my notes are sporadic, and I still lean on my brain a lot for elaboration the way I write notes. So my notes will be terrible until things are able to actually be tidied up. And this is a step that we don't have to rely on our coaches to do. So if you're a business owner, you're like, Well, I don't want my coaches having to go through and become master document editors, or, you know, working on layouts and editing images and grammar don't have to do this. If you want to give a little insight as to how we handle this for some people don't.



John Fairbanks 05:32

Yeah, so what we did early on is that we found exactly what you just talked about Tyler were like, well, yeah, you guys just need to have a blueprint. And then the coach is gonna take some notes. And I'm thinking, well, obviously, the way I would do this is I would do this by writing exactly something down, I want to be super efficient. So what I'm going to write is really what I want to just be able to deliver someone like right there at the end of the thing. And tell us not what happened. What happened was that we saw the first version of a blueprint that a coach did, they followed the steps followed everything that we did and we got the final result. And it was a horror show that we quickly realized, we need to quickly put some editing down here and clean this thing up. And really what we do is translate this into human speak, so that the client could then understand it. And as we realize that this needs to be a consistent part of that process, we started plugging in people that really one way we do this is we do it with Bas, we do this on the back end, where we want to make it as simple as humanly possible to where a coach is able to do exactly everything you just described. And then they actually send this off to the team that we work with. And then that team gets it and then they quickly turn around, translate it, make sure it's clean, delivered back to the team so that they have a really that white blood professional deliverable, that then can be handed off to a client or be ready for that post assessment meeting that the coaches are going to have with them.



Tyler 06:59

And this part is very important, because I've mentioned before, like, you can charge $1,000 for an assessment, you can charge $50 for an assessment, right? If you can sell at whatever rate you can get. So more power to you. The difference is if you're getting if you're charging $500 for an assessment, and you deliver back some kind of hand scratch written out mess of some coaches notes, and not a very professional feel, you know, none of that stuff feels like a $500 or $600, or a $900 thing, it doesn't feel like a component of a $900 product or even a 400 or $200 product. And that's why we want to make sure that you do kind of these little details matter. And I think we in the fitness industry miss a lot of it because we think it's just about working hard and eating right and discipline and it's well, but a premium experience matters and look at how many people own Apple phones for that reason. Are they more powerful, not necessarily. But as every store, you go into slick, every Apple sort of Feels good, feels cool. Every single apple product you've ever unboxed is a very aesthetically pleasing experience. And it just makes the whole thing seem like it's worth all the money I continue to spend on Apple products every year over and over and over and over again. But I don't doubt that because I feel the whole thing feels premium. And I think that's the important part about making sure that this thing that you bring in should feel like the first time somebody opens a brand new iPad, like this is your, this is your fitness plan going forward, this is where you are. And it combined with where you want to go. And we've addressed everything in the way and here's how we can go. This should be exciting for them to have in their hands. And if it's not, then you've under delivered in my opinion.



John Fairbanks 08:44

Yeah, and the only reason that Apple can do that is because they charge a premium price for a premium product. But it's really, really important to make sure we don't get those things reversed. The product is premium, which therefore warrants or deserves a premium price. So this is kind of one of those things where pushback that we've heard from coaches, as we talked about this, and gym owners, as we talked about it is all well, sure, maybe you guys can charge XML where you are, but people will never go for that for where I am. And the reality is, is that yeah, if you don't have something that looks the part smells, the part feels the part, you're never going to be able to charge an apple level price, because you've already decided that you're not going to be able to reach that level of value. Because the only reason that Apple can provide that consistent level of service is because they charge that allows them to do it. If I told you a tailor for you to be able to do your assessments. I'm talking like cream of the crop top of the line. I want you to go find an expensive paper that has a little bit heavier of a weight and a grain to it, you need to have a color printer, I need you to have branded folders. So the hazard brand looks really sharp and can go in there. I want you to make sure that the camera that you're using is high quality. And making sure that the printer prints high quality so that when everything comes down to that package, you're gonna hand it to a client so that they can walk away from your assessment process, that they have just everything that looks as sharp as possible. If you come to me and then say, we'll do tests, that's going to set me back like two grand, and that's going to cost like 50 bucks for every one of these things that I hand off. We have a fundamental problem, if that's what the answer is.



Tyler 10:43

Yeah. And this is something we get into so much with offer building, I don't want to beat that up too much. But, this is a quest to do better, to be better. And this is how we do better. So by just on the back end, the way we craft our assessment delivery process is we wanted to as you go down this road, y'all aren't selling a lot of assessments right now, I know you're not because nobody has, let's not pretend like you're not, we have some people that sell a lot. And we kind of know how. And the reason they've been able to sell a lot is that they started with the premium nature of this assessment in mind, the whole experience is crafted around being premium. So we get through this cleaning up stage. And this is the most important part is that you deliver it to them and deliver it to them, it is important to how you go through this cleanup stage. And like you said, using virtual assistants is great using a simple process. And we'll do some stuff in the future on little tasks and things like that. And how you can use VA is to really make your business very, very flexible, very efficient. And it's like one of my favorite, my favorite concepts to teach because it seems so foreign and so destined to a lot of homeowners to like all these little tasks someone will just do. It's like, yes, but you have to get into a process mindset first. So until you're able to produce every task that you do to a truly written process, so that any child could do that we're not hiring children to do this, but that anyone could do that, then then you're able to really hand this stuff off very easily, very quickly, your brain had been on your train them how to do this one task. And when something triggers their way, they do that one task and get it back. They're quick, they're efficient, they're cheap, it's the only thing they're on the hook for you to do. You don't have to pay for them to have coffee and sit on the toilet, and all the other stuff, they have lots of other shit to do with their day. And they just come in for these tasks and they go out when you don't have anything to do. It's a really, really, really great thing to get to. But when we use that, or if you're doing it in house, prioritizing that quick turnaround is because people really, really want to make decisions when you want to strike when the iron is hot. We've talked about when people come in off the street and want to sign up in your gym, that's when their pain point is the most, that's when you really they've gone through all these obstacles to get there. And in this case, they've they've done the assessment, they wanted the assessment, you've already sold them, right, you've sold them, they've done it, they want it now they want to know what they got to do going forward. And I'm sure you softly communicated some of that stuff with them like a person, of course, when you're going through that process. But in the end, it needs to sit down and say, All right, we know what you want to do. Here's what's in the way of it. Here's what you can do on your own. To go forward to get you closer, here's my recommendations, it might be some foodstuff, it might be some movement stuff, it might be some combinations, might be things to look out for something, you know, but it's going to be all sorts of different things for each person. But then we want to make sure that we are layering into what their next trajectory should be, we need to be layering in any of our products that can serve that need for them. Meaning if they see if they want to lose weight in the next few months, and they can't quite get it off and their back hurts and they have all these other issues. Well, this is a perfect time to present them with some options. It may include some nutrition coaching, some nutrition accountability, I may include some extra one on one stuff to make sure we're building strength where we need to be building strength, and they don't get lost in the mix of group group fitness. And that doesn't mean you got to upsell them to a pure one on one program. Maybe it's just once a week, maybe it's twice a week. And we get through these, you learn these principles of offer building, you can kind of do that stuff on the fly per customer, if you'd like you can have systems on the back end, you describe the thing for them however you want to do it. But these people should be seeing offerings and services that you offer that will get them to where they need to go. Otherwise, all you did was tell them what was wrong with them and said, Well, here's what you can do. And that's very disempowering, I think as required.



John Fairbanks 14:36

Yeah. And it's important, like you said earlier, to be able to have all those things in place, because the biggest piece that we harp on when you're talking about this ABCD framework, this delivery piece, this final piece, is all about speed. So you don't want to waver, you don't want to waffle around, you don't want to be kind of trying to figure things out in real time because altro mosey we've talked about him a couple of times. One of the quotes that he has is speed beat spree. And so this is where just like you said, when someone walks through your door, they are now working with you, how fast can you get them results? How fast can you get them on a path that's custom to them, so that they can move forward and work with you to then achieve all of those things that they want to achieve. That's why when we talked about delivery in this portion of it, you want to be able to turn around those results. And that gameplan, the blueprint we're talking about, you want to get that turned around in 48 hours or less. And if you can get it even faster than that, it will allow the client to feel like Man, these folks, they're on the ball, they know exactly what I want. Because guess what you're using the words that they have told you. So everything is going to line up, and the faster that you can get that gameplan in front of them. And those offers that you just talked about that are going to feel highly customized to them, the faster that they will pull the trigger. I mean, we've literally seen it with the clients that we've worked with, where they started off where they would work with someone, maybe they would do an assessment, and then weeks would go by with no real follow up, no real process, no real process, no real system. And that's where we saw the biggest gap and one of the biggest rooms for opportunity. And as soon as we tightened that window down to the point where we have a client now, with coach, Coach, Amanda, she is capable of doing her assessment, and then providing the delivery of a game plan. In the exact same meeting, the assessment finishes, she's then able to meet with the client and say, based on everything you've told me, everything we just went through together, this is the game plan moving forward, until she has a 100% close rate above and beyond just their gym membership.



Tyler 16:56

That's huge. And this is why this is why the assessments sit as more than just another product you can sell. This fires your people off into the greatest feedback loop in all of fitness, which is to set a goal, achieve a goal by buying a service that helps you achieve that goal, then set another goal and buy a service to help you achieve that goal. That is what ethical fitness coaching is, in my opinion, that is the ethical side of the fitness business is that what do you want to accomplish? Here's how we get you there. Pay me Let's go. And then I owned it. We've proven now three months later, however, let's do another assessment. Boom, look at this, you've got the progress. Do you want it? What do you set your sights on? This is that is the Kaitos of doing this fucking thing, right? And that's that's this that's what's super, super, super valuable this more than just some other thing you can sell. And if people frothing at the mouth, and they think I can make four or 500 bucks for these assessments, great. Like, okay, how many can you sell? Just selling them alone is not that much money. Or like no matter how much you charge, it's just not enough. That's not the true value in this. And the true value is what I've just described. There's also some like, really cool, these aren't tricks, but like some of my favorite things that I pulled from other industries that helped make almost anything feel like a premium experience. You know what I mean? And I think it's important, we talked about this last step, how you deliver this. So really the whole assessment process in general, the more white gloves this feels, the better in my opinion, you know what I mean? This should feel like an Apple Store feels like going in and getting a spa treatment, it should feel not quite as uncut. Do you ever go to a really nice resort? And after about the second day, you're like a little tired of people push it in your seats for you every time and say Tom was down. I know that. But but you can totally do that without without live without acting like a serpent. But I do think that the experience should feel very crisp. And one of my favorite, like contact techniques that we've seen is like if somebody leaves a contact form, or what fills out a contact form on your website is that is it that ends up to a person who can shoot a message out to them not a robot, but a person who can shoot a message out to them almost immediately, that like we talked about your guy with your who's gonna build your deck, within five minutes, you get a text back from the guy like, hey, you know, I just got your thing can we talk but that is my that is my favorite way of knowing I'm dealing with a real business in anything that I do. And if I get automated stuff back and I try to respond, and then it gets lost in the mix, I give up almost right away because you know, your automations are just Donalda you know, I just don't care. So doing things like that, finding ways to make sure that you cross your t's dot all your I's. I think that's really, really important, like John said, look into finding ways to deliver the deliverable in something really, really clean and crisp that they're going to hang on to and I think that you're going to have an end so do this exercise. As you go out into the world you're impressed by something other than business . I want you to extract what principle that was that made you feel impressed. Okay and then take that into find out how you can apply that into into your gym, your processes, some of your products etc. So we got a bogey here guys thanks a lot for that serve as part three of the assessment stuff we'll get into some more we have some really exciting stuff coming up the next arm sales strategies pricing stuff how to position yourself in your market so a lot of fun stuff I think to start looking at here in these next few weeks. So thanks a lot go to community dot hacker gym.com join the Facebook group and join in with all the other people we also have hacker gym.com You can sign up to get started right now with Jim hacking university if you want to get this ball rolling. Follow me at Tyler effing stone and John at Jay banks FL Awesome. Thanks a lot everybody. Alright sweet, sweet